The Ulysses® CRM suite is a comprehensive suite of business applications that enables organisations to effectively manage customer interactions. A powerful comprehensive customer service management system that also includes sales automation and marketing management. The Ulysses® suite is a complete customer care system that empowers organisations with the ability to deliver a quality and cost effective service that will maximise revenues and optimise efficiency. Ulysses® is fully integrated with Microsoft Office range of products and has a familiar interface that results in quick adoption and easy understanding by PC users. Ulysses® is easily integrated with existing corporate systems without programming and has a built in workflow system that allows customisation of processes. Ulysses® Service Management Software enables organisations control and monitor all aspects of their Service Contracts and Service Desk function. The solution includes comprehensive helpdesk, planned maintenance, scheduling, real time contract profitability, contract billing, customer asset management and history, customer web portal, warranty tracking, comprehensive SLA (Service Level Automation) and an automated email alerts system that notifies key personnel of potential issues before they occur. Ulysses® includes Email call logging and web portals for both customers and engineers. A web based dashboard performance console is available to all staff and management within the organisation. Pocket Ulysses® Field Engineer Mobile Solution is a complete solution for the mobile field engineer that harnesses the latest Microsoft Windows Mobile device platform to deliver a robust and easy to use solution that includes customer signature capture and does not require an “always on” web connection as Pocket Ulysses ® stores it’s information on a MS SQL server database on the mobile device and is synched on demand or at scheduled intervals.